PC(USA)

Challenges

The Presbyterian Church (U.S.A.) faced a fragmented online presence with seven separate websites serving various ministries, resources, and constituents. This siloed structure made it difficult for users to find essential worship tools, educational materials, and church policies efficiently. Moreover, PC(USA) required a solution that offered improved search capabilities, multilingual support, and a modern design to meet the needs of a diverse and evolving audience.

Methods used

• Secondary Research
• Primary User Research
• User Personas
• Journey Mapping
• Site Mapping & Infrastructure Design
• UX Design - Wire-framing
• UI Design
• Responsive Design
• Agile Development Process
• Fully-Customized CMS Backend
• QA Testing
• Continued Design, Maintenance & Support

Solution

The launch of pcusa.org has transformed the church’s online presence into a single, living platform that adapts to the changing needs of its community. The new site supports the church’s mission by connecting members with the tools and information they need to serve their congregations effectively.

APAX Software partnered with the Administrative Services Group (ASG) and other stakeholders to design and develop a unified digital platform. The new pcusa.org merges seven websites into one streamlined experience, providing:

• Enhanced Search — A robust, self-learning search function allows users to quickly locate resources, improving usability over time.
• Content Management — A flexible CMS empowers the internal team to update the site efficiently and respond to user feedback.
• Multilingual Support — Korean, Spanish, and English interfaces ensure accessibility for all members.
• Improved Navigation — Intuitive site architecture makes it easy for worship leaders, mid-council leaders, and laypeople to find what they need without confusion.